1. Our Guarantee

At Fragrance Galore, we pride ourselves on the quality of our products and services. We stand firmly behind every item we sell, ensuring our customers have a seamless and satisfying shopping experience. It's worth noting that we have been a trusted name in the fragrance retail business for over 21 years, underscoring our dedication and expertise in the industry.

2. Return Period

  • We accept returns up to 15 days from the date of purchase.
  • Regrettably, any return requests made beyond this period will not be considered.

3. Conditions for Full Refund/Exchange

  • Items must be returned in their original condition: unopened, unused, and with the cellophane wrapping intact.
  • Items that meet these conditions will be eligible for a full refund or exchange. Keeping in mind that shipping fees are non-refundable and there is a 10$ flat fee for returning a product that covers return shippin, processing, and restocking fee. 

4. Damaged or Faulty Items

  • If you receive a damaged item, it's imperative to take clear photos of the damage and contact us immediately.
  • Products that are reported as damaged within 2 days of delivery, and are accompanied by photographic evidence, qualify for a full refund, exchange, or replacement.
  • To facilitate a smooth refund process, please return all components of the product. This includes the original packaging, caps, brand boxes, pamphlets, and any promotional gifts or samples that accompanied your purchase.
  • It's essential to note that shipping fees associated with the original order are non-refundable. Additionally, if you decide to return an item, there is a flat $10.00 return fee. This covers the costs associated with processing the return.

5. Other Returns

  • Items that do not meet the "full refund" conditions will be assessed by our shipment department based on their condition.
  • If accepted, store credit will be issued for the assessed value of the product. Or potentially a partcial refund can be issued. 
  • Please note that certain returns may incur a restocking fee.

6. Non-Refundable Items

  • Please be aware that individual samples/vials, custom bundles, and discovery kits are considered final sale and are not eligible for return or refund.

7. Shipping & Return Fees

  • Shipping fees associated with the original order are non-refundable.
  • If you decide to return an item, a flat $10.00 fee will apply. This covers shipping, restocking, and labor. However, if the return is due to a mistake on our part (like faulty goods or incorrect supply), this fee will be waived

8. Lost or Undelivered Orders

  • If your package is marked as "delivered" but you haven't received it, notify our Customer Service within 2 days of the delivery date.
  • In cases deemed as lost or undelivered, we may send a replacement. If you accept the replacement, any subsequent returns of that item will only qualify for store credit.

9. High-Value Orders

  • Orders of substantial value may require additional verification or assessment through our insurance before any reshipment or refunds are processed.

10. Refund Process

  • All returns will undergo an inspection upon receipt.
  • Following the inspection, we will process your refund. Allow 3-5 business days for this transaction to be reflected in your account.

11. How to Initiate a Return

  • Once your order has been placed, a 'Return Option' will be made available within your account on our website. Should you wish to request a return, you can easily access and fill out this form. Please ensure you review and adhere to all the terms and conditions mentioned above before initiating the return process. This ensures a smooth and efficient return experience for both you and our team.

12. Contact & Communication

  • For all return-related inquiries or if you encounter any issues with your order, please email us at [email protected] or use this form HERE. Ensure you adhere to the timelines mentioned above for efficient assistance.